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Customer Service assists customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company.
Responding to Inquiries (Email, Chat, or Phone)
Answering & Returning Phone Calls
Appointment Scheduling (Showings & Personal)
Customer Follow-Ups & Feedback Handling
Escalation Management
Lead Qualification & Hot Lead Identification
CRM & Ticket System Handling
Service Management Coordination